Mortgage Sales Program Manager

Location: Cincinnati
Posted on: November 20, 2024

Job Description:

GENERAL FUNCTION: In partnership with the Mortgage Leadership team and other key stakeholders, responsible for driving Retail Mortgage Sales Performance. Partners with Affiliate Mortgage Managers, Mortgage Fulfillment, Marketing and other partnerstodesign, develop, and implement innovative sales programs and consistent processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

. Provide partnership to team that will execute on initiatives within Mortgage sales; create a feedback loop to ensure the ability for the line of business to make adjustments as appropriate and, identify opportunities for and driveprocessimprovement, efficiency and consistency.

. Drives our Purchase Culture and exceptional customer experience through efforts such as One Bank, Cross Sell, and optimizing our Retail Partnership

. Builds, maintains and enhances sales tools and strategies including playbooks, coaching tools and campaigns designed to optimize the sales process.

. Partners to drive and ensure consistent delivery of Mortgage Focus and other standardized processes. Continue to re-evaluate and make improvements in response to business need.

. Identify trends in Mortgage Sales practices and communicate to appropriate parties to lead change as needed

. Provides input and guidance to create a vision for Mortgage customer experience that focuses on opportunities for increased organizational effectiveness while working within Risk framework

. Act as a liaison with the affiliates or and National LOB ensure a two-way dialogue resulting in constructive interdependence between groups.

. Maintains an up to date knowledge base to keep current on existing and emerging issues; applies this knowledge to assist sales force in growing revenue.

. Analyzes periodic reports to identify trends and recommends action to react to changes in conditions.

. Provides training and guidance to sales and support numbers as required.

SUPERVISORY RESPONSIBILITIES: No direct reports, but may provide guidance to other members of the team.

Keywords: , Muncie , Mortgage Sales Program Manager, PR / Public Relations , Cincinnati, Indiana